We're looking for a Conversation Designer to join an industry-leading team on a mission to redefine next-gen digital experiences.  This role is ideal for a great writer who thrives with clear and concise content to join the team in this growing discipline.

This is a high-impact role for someone who thinks in systems, writes with intention, and knows how to turn complex journeys into seamless, human conversations.

What you'll do

You'll shape and scale conversational design across mobile experiences, bringing structure, clarity, and creativity to how users interact with digital products.

• Define and evolve conversational design processes, frameworks, and guidelines
• Map end-to-end user journeys and craft intuitive, natural-language flows
• Collaborate closely with product, design, and engineering partners
• Write, test, and optimize conversation flows using data and insights
• Ensure flows are resilient (handling edge cases, errors, and real-world complexity)
• Contribute to and evolve content standards based on research and performance

What you'll work on

Content Strategy

• Own and evolve the conversational content strategy
• Align with business goals, technical requirements, and emerging tech

Conversation Design

• Design end-to-end flows, including decision trees and interaction patterns
• Ensure consistency with brand voice and user experience principles
• Plan and execute testing (A/B, tree testing, usability)

Research & Optimization

• Support discovery research to uncover user needs and pain points
• Use data and testing to continuously improve experiences

What you bring

• 3-5 years crafting content for digital products (mobile + conversational required)
• A portfolio showcasing conversation flows, systems thinking, and UX writing
• Experience with design systems, service design, or content frameworks
• Strong storytelling, communication, and collaboration skills
• Curiosity for emerging tech (AI, chat, voice, NLP)

Nice to have:

• Experience designing for AI-powered or voice-based experiences

Why you'll want this role

• Work on products used at massive scale
• Help define and grow a conversation design practice
• Collaborate with a smart, supportive, and design-forward team
• Be part of a culture that values balance, impact, and innovation

Hours: 9:00 AM - 5:00 PM EST

Location: Hybrid (4 days/week onsite, downtown Toronto)

If you're ready to design conversations that matter, we'd love to hear from you!